Menu

Policies

Welcome to JSB Tours. By accessing or using our website, services, and booking platforms (collectively, the “Services”), you agree to be bound by these Terms and Conditions (“Terms”) and our Privacy Policy. Please read them carefully before using our Services. If you do not agree with any part of these Terms or the Privacy Policy, you must not use our Services.

1. About JSB Tours

JSB Tours is a travel agency specializing in personalized travel experiences, including hotel reservations, vacation packages, and guided tours. Our goal is to provide seamless, memorable journeys tailored to our clients’ needs.

2. Eligibility

By using our Services, you represent that:

  • You are at least 18 years old.

  • You have the legal authority to create a binding legal obligation.

  • You will use our Services in accordance with these Terms.

If you are making bookings on behalf of others, you agree to inform them of these Terms and to obtain their consent.

3. Booking and Payment Policy

All bookings made through JSB Tours are subject to availability and confirmation by suppliers (airlines, hotels, tour operators, etc.).

  • Deposit: Some services may require a deposit at the time of booking.

  • Full Payment: Full payment is typically required before tickets or vouchers are issued. Specific payment terms will be detailed during the booking process.

  • Payment Methods: We accept credit cards, debit cards, bank transfers, and other methods as specified on our website.

  • Pricing: Prices are quoted in INR and are subject to change without prior notice due to currency fluctuations, supplier changes, or governmental actions.

  • Errors: In the event of pricing or typographical errors, JSB Tours reserves the right to cancel or adjust bookings.

4. Cancellations and Refunds

  • Customer Cancellation: If you wish to cancel your booking, cancellation fees may apply as per the supplier’s policy. Refund eligibility and amounts vary.

  • Supplier Cancellation: JSB Tours is not responsible for changes made by suppliers. We will assist clients in obtaining refunds or alternate arrangements where possible.

  • No-Show: Failure to appear at the time and place of departure or check-in will be considered a no-show, resulting in forfeiture of the booking and no refund.

Note: All requests for cancellation must be submitted in writing to cancellation@jsbtours.com

5. Changes to Bookings

Changes to your booking (dates, names, accommodations, etc.) may incur amendment fees and supplier charges. JSB Tours will provide details of such costs prior to making changes.

6. Travel Insurance

JSB Tours strongly recommends purchasing comprehensive travel insurance covering trip cancellations, medical expenses, personal liability, and loss of baggage. It is your responsibility to ensure appropriate coverage.

7. Passports, Visas, and Health Requirements

  • Passports and Visas: It is the responsibility of each traveler to obtain valid travel documents, including passports and visas. Failure to obtain necessary documents does not entitle you to a refund.

  • Health Requirements: Some destinations require vaccinations or have specific health regulations. Please consult with your doctor or a travel clinic before departure.

JSB Tours assumes no liability for denied boarding or entry due to inadequate travel documentation or health requirements.

8. Client Responsibilities

You agree to:

  • Provide accurate information during booking.

  • Comply with the rules and regulations of travel providers.

  • Behave appropriately and responsibly while traveling.

  • Be respectful of local laws and customs.

JSB Tours reserves the right to refuse service or terminate your trip if your behavior is deemed abusive, disruptive, or dangerous, without any right to a refund.

9. JSB Tours’ Responsibilities

JSB Tours acts as an intermediary between clients and suppliers. We:

  • Select reputable suppliers.

  • Facilitate bookings and payments.

  • Provide support before, during, and after travel where reasonable.

However, we do not own or operate hotels, airlines, transport companies, or any travel services. Thus, we are not liable for acts, omissions, defaults, or negligence by these third parties.

10. Limitations of Liability

To the maximum extent permitted by law:

  • JSB Tours is not liable for indirect, incidental, special, punitive, or consequential damages.

  • We are not responsible for acts of God, weather conditions, strikes, wars, or other events beyond our control.

  • Our liability for any claim, whether arising in contract, tort, or otherwise, shall not exceed the total amount paid by you for the specific services related to the claim.

11. Intellectual Property

All content on our website, including logos, texts, graphics, photos, and software, is the property of JSB Tours or its licensors and is protected under intellectual property laws. You may not copy, distribute, modify, or create derivative works without our prior written consent.

12. Force Majeure

JSB Tours shall not be held responsible for any delay or failure to perform its obligations under these Terms due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, terrorism, political instability, pandemics, and labor disputes.

13. Dispute Resolution

In case of any dispute between you and JSB Tours:

  • We encourage amicable resolution through direct negotiation.

  • If unresolved, disputes will be governed by the laws of [Insert Country/State] and must be brought before the courts of [Insert Jurisdiction].

14. Changes to These Terms

JSB Tours may modify these Terms at any time without prior notice. Changes will become effective immediately upon posting on our website. Your continued use of our Services after changes constitutes acceptance of the updated Terms.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue to be valid and enforceable.

16. Entire Agreement

These Terms, along with our Privacy Policy and any other legal notices published by JSB Tours, constitute the entire agreement between you and JSB Tours concerning the use of our Services and supersede any prior agreements.

Privacy Policy

At JSB Tours, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, address, email address, phone number, passport details, and payment information.

  • Booking Information: Travel dates, preferences, companions’ details.

  • Technical Information: IP address, browser type, pages visited, and other analytics data.

2. How We Use Your Information

We use the collected information to:

  • Process and manage bookings.

  • Communicate with you regarding your travel plans.

  • Personalize your experience and provide better services.

  • Improve our website and marketing efforts.

  • Comply with legal obligations.

3. Sharing Your Information

We may share your information with:

  • Travel service providers (airlines, hotels, tour operators) to fulfill your bookings.

  • Payment processors to facilitate transactions.

  • Legal authorities if required by law.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, or loss. However, no online transmission is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access your personal information we hold.

  • Correct any inaccuracies in your personal information.

  • Request deletion of your data, subject to legal requirements.

  • Opt-out of receiving promotional communications at any time.

Please contact us at shivamsinghcoolrock@mail.comfor any requests regarding your data.

6. Cookies and Tracking Technologies

JSB Tours uses cookies and similar tracking technologies to enhance user experience and analyze website performance. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. JSB Tours is not responsible for the privacy practices or content of such websites. We encourage you to read their privacy policies.

8. Children’s Privacy

Our Services are not directed at individuals under 18 years of age. We do not knowingly collect information from minors without parental consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our Services after changes have been posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

JSB Tours
enquiry@jsbtours.com




Refund Policy

At JSB Tours, we understand that plans can change. Our Refund Policy is designed to be fair and transparent while ensuring that we can continue providing high-quality services to all our customers.

🔹 General Refund Guidelines

  • All refund requests must be submitted in writing via email to shivamsinghcoolrock@mail.com

  • Refund eligibility depends on the type of service booked (e.g., domestic tour, international package, hotel, transport).

  • Refunds are subject to cancellation charges, supplier policies, and administrative fees.

🔹 Tour Packages

  • Domestic Tours:

    • 90% refund if cancelled 30 days or more before the departure date.

    • 50% refund if cancelled 15–29 days before departure.

    • No refund if cancelled 14 days or less before departure.

  • International Tours:

    • Subject to individual airline, hotel, and visa rules.

    • Refunds vary based on supplier terms and the time of cancellation.

    • Visa fees and other non-refundable charges are not reimbursable.

🔹Train/Hotel Bookings

  • Bookings made through third-party vendors are governed by the policies of the respective airlines, hotels, or railways.

  • Refunds (if any) will be processed after deducting applicable vendor cancellation fees.

🔹 Force Majeure / Unforeseen Events

JSB Tours is not liable for cancellations due to natural disasters, pandemics, strikes, or other events beyond our control. In such cases, we will try to coordinate with suppliers for a partial refund or credit where possible.

🔹 Refund Process

  • Once approved, refunds will be credited to the original payment method within 10–15 business days.

  • For bookings made through cash or UPI, refunds will be processed via bank transfer or UPI.

🔹 Non-Refundable Services

  • Visa application fees

  • Travel insurance

  • Processing fees

  • Customized travel plans already confirmed with third parties

🔹 Contact Us

If you have questions regarding cancellations or refunds, please reach out to:

📧 Email:shivamsinghcoolrock@mail.com
📞 Phone:  73766 44113
🌐 Website: https://jsbtours.com
      Managed by – SHIVAM SINGH